VektronAI Privacy Policy

At VektronAI LLC ("VektronAI", "our", "us" or "we"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered e-commerce optimization services, including cart recovery, fraud detection, and growth optimization solutions (our "Services").

We are committed to maintaining a minimal data footprint. Unlike many technology companies, we do not use cookies, tracking pixels, or analytics tools. We only collect the information necessary to provide our Services and process payments.

1. Information We Collect

We collect only the minimum information necessary to provide our Services:

Account Information: When you create an account or subscribe to our Services, we collect your name, email address, business name, and contact information. If you book a consultation through Calendly, that platform will share your scheduling information with us at your direction.

Payment Information: All payment processing is handled securely through Stripe. We do not store credit card numbers or banking information on our servers. Stripe may share transaction confirmations and subscription status with us.

Business Data: To provide our cart recovery and optimization services, we process aggregated e-commerce data from your store, including cart abandonment rates, recovery success metrics, and revenue data. This data is used solely to deliver and improve our Services.

Communication Data: If you contact us via email or through our website, we collect the information you provide in your messages, including your email address and the content of your communications.

Service Usage Data: We collect basic information about how you interact with our Services, such as login times and features accessed. This helps us provide support and improve our Services.

What We Do NOT Collect:

• Cookies or tracking technologies
• Browsing behavior or analytics data
• Third-party advertising data
• Personal information of your customers (only aggregated metrics)
• Sensitive personal information such as health data or political affiliations

2. How We Use Your Information

We use your information solely for the following purposes:

• To provide our Services: Processing cart recovery campaigns, detecting fraud, and optimizing your e-commerce performance
• To process payments: Managing subscriptions and processing payments through Stripe
• To communicate with you: Sending service updates, responding to support requests, and providing important account notifications
• To improve our Services: Analyzing aggregated usage patterns to enhance our AI models and service features
• To ensure security: Protecting against fraud, unauthorized access, and maintaining service integrity
• To comply with legal obligations: Meeting tax, accounting, and regulatory requirements

We will never sell your personal information to third parties or use it for advertising purposes.

3. Information Sharing and Disclosure

We share your information only in the following limited circumstances:

Service Providers: We work with trusted third-party services to operate our business:

• Stripe for payment processing
• Calendly for appointment scheduling
• Email service providers for transactional emails only
• Web hosting and infrastructure providers

All service providers are contractually obligated to protect your information and use it only as directed by us.

Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Secure servers with regular security updates and monitoring
• Limited access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• PCI DSS compliant payment processing through Stripe

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breach that may affect your personal information.

5. Data Retention

We retain your information only as long as necessary to provide our Services and fulfill the purposes outlined in this policy:

• Account information: Duration of service plus 1 year
• Payment records: 7 years for tax and accounting compliance
• Email communications: 2 years
• Service usage data: 90 days
• Support tickets: 3 years

You may request deletion of your account and associated data at any time, subject to our legal obligations to retain certain records.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications (though we only send transactional emails)
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at ermal@vektronai.com. We will respond to your request within 30 days.

7. International Data Transfers

VektronAI is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located and operated.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by relevant authorities.

8. Children's Privacy

Our Services are intended for businesses and are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete it.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information we hold about you
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, California residents may contact us at ermal@vektronai.com.

10. European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under GDPR:

• Right to object to processing based on legitimate interests
• Right to restriction of processing
• Right to lodge a complaint with your local supervisory authority

Our legal bases for processing include contract performance (to provide our Services), legitimate interests (to improve our Services and communicate with you), and legal obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Effective" date at the top of this policy and, where appropriate, providing additional notice such as via email or a prominent notice on our website.

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For the fastest response, please email us at ermal@vektronai.com with "Privacy Request" in the subject line.